Shipping & Returns
Shipping Policy
At Rosjax, our goal is to deliver your order quickly, safely, and reliably.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Most orders arrive within 5–12 business days.
Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the selected shipping option. Free shipping may be available on qualifying orders during promotional periods.
Incorrect Addresses
Please make sure your shipping address is accurate before placing your order. Rosjax is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or our shipping policy, our customer support team is always happy to assist you.
Thank you for choosing Rosjax – Everything for Home.
Return & Exchange Policy
At Rosjax, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are committed to making the return or exchange process simple and hassle-free.
Return Eligibility
You may request a return or exchange within 30 days of receiving your order. To qualify, the item must be:
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Unused and in its original condition.
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Returned with all original packaging, accessories, and tags.
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Accompanied by proof of purchase.
Exchanges
If you received the wrong item, a damaged product, or wish to exchange an eligible item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Rosjax will cover the return shipping costs. For all other approved returns or exchanges, the customer is responsible for the return shipping costs unless otherwise stated.
Non-Returnable Items
The following items are not eligible for return or exchange unless they are damaged or defective upon arrival:
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Personalized or custom-made products.
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Gift cards.
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Final sale or clearance items.
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Products that have been used or altered after delivery.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact our customer support team. We are always happy to help and are committed to providing you with a safe, reliable, and enjoyable shopping experience.
Thank you for choosing Rosjax – Everything for Home.